Q: How do I rent from Bash Specialty?
A: It’s easy. Choose the items you’d like to rent. Send the list to hello@bashspecialty.com so we can check availability and send a quote your way. We do have a minimum rental order of $500 before tax and delivery.* To reserve the items, a non-refundable 50% deposit is required along with a signed rental agreement. The remaining 50% is due 2 weeks before your bash. We’ll get in touch a few days prior to chat about any last minute details.
Q: Do you have a minimum?
Q: Do you deliver? Can I pick up my order?
A. We have a rental minimum of $500 before tax and delivery. We are happy to show you how we can easily help meet the minimum with our variety of rentals. We are a small company and we want to make sure we give vendors and clients our best quality without spreading our team too thin. Orders of less amount are accepted on a case by case basis. *Exception made if renting the Capsule Collection Basic Lounge.
A: We do deliver and the cost varies depending on the size of your order, location, labor and time of delivery and pick up. We will let you know your 2 hour delivery and pick up windows 2 weeks prior to your event.
We kindly request that items are ready for pick up in the same condition and set up as they were delivered in. If we neatly stacked items in a safe and protected area, so should you ;)
We offer pick up for select items that do not require set up and have a low chance of being broken during transport. You must have an appropriately covered vehicle to transport items safely and securely.
Once items leave our warehouse, client is responsible for the care of our items. Any damages or loss incurred during transport or on-site at event will be the responsibility of the client.
In the Pacific Northwest and want to rent? We love to travel to destination events. Contact us and we will get you a quote depending on location and the size of your order.
Q: How long do I have my rented items?
A: The rental period is 24 hours whether you choose to pick the items up yourself or have them delivered. For example, if we deliver at 9am on Saturday, we will pick up at or before 9am on Sunday.
Usually we deliver on the day of the scheduled rental and pick up the following day, unless other arrangements, are made. .
If you have questions about long term rentals, say hi and tell us what you need.
Feel free to chat with us about special circumstances or early deliveries. We cannot always oblige (in peak seasons, items are often booked for events multiple times on a weekend) but we are always happy to try and make it work.
Q: Do you offer late night pick up?
Q: How can I pay for my order?
A: There is an additional fee for orders picked up after 8pm. to cover the overtime costs for our delivery team.
A: At this time, we accept all major credit cards via Square and Pay-Pal, e-transfers, cash, check, and gift cards. Please note, there is a 3.5% credit card transaction fee when the card is not present and a 2.5% transaction fee when the card is swiped.
Q: I changed my mind - can I change my order?
A: We totally understand that ideas and numbers can change. You can adjust your order up to 2 weeks prior to your bash, as long as the new cost total is not below the initial deposit. The initial deposit will apply to your new total. You are welcome to add more to your order within 14 days of your event, subject to availability.
Custom orders must be made at least 14 days prior to event. Unfortunately, custom orders are non-refundable.
Q: What is your refund / cancellation policy?
Q: WHAT IF IT RAINS?
A: We are happy to credit your deposit towards a future rental. If you have paid in full, we will refund the other 50% to you in the same method which you paid. Once an order is picked up or goes out for delivery, it is considered final and no refunds will be issued. If you have to cancel last minute, please do give us a call. Again, we can hold the deposit for a future rental order (pending item availability) but the same cancellation rules will apply.
A: We all know you cannot control the weather. Rain may dampen the day but it won't ruin the party. If weather causes some changes, let us know. We cannot refund your order because of weather but we can help you find a way to make it work.
Q: Can I rent items for less than 24 hours?
A: For sure! Our items are perfect for photo shoots or special touches for a meeting or gathering. Contact us for details.
Q: I broke it / stained it / lost it / ruined it…
A: We totally understand, it happens. Just let us know but be aware that we do charge a replacement fee which usually runs about three times the rental price (that does vary depending on the piece). If a piece is cleanable or fixable we will charge the price to have it repaired.
Q: Can you come with me to check out the space for my event?
A: We’d love to come check it out. There are so many unique spaces in Victoria, we’d love walk through and hear about your vision. It’s $50 for site consultations and we promise to bring treats!
Q: I am looking for a particular piece. Can you help me find it?
A: Yes! If it is something we don’t have already, we would love to help you search for that perfect piece for your event. Drop us a line.
Q: I have some great pictures of your pieces in use. May I share them with you?
A: We love to see how our community uses our items. We like to highlight these on our blog (with your approval, of course). Please send pictures to hello@bashspecialty.com